CONTRACT OF HIRE
Discover Cefalù act as agents for the owner of the property you are hiring, therefore any contract is between the owner of the property and you the hirer.
PAYMENT
We must receive your booking in writing on our booking form together with a deposit of 1/3 of the total rent; the balance of your rent being due four weeks before your holiday starts. Non payment of the balance of the rent by the due date shall be construed as a cancellation of the contract.
CANCELLATION/INSURANCE
In the event of a cancellation we will make every effort to re-let the property in which case all monies will be returned to you less a small administration fee. However if we are unable to re-let we have to advise you that you will be liable for the full cost of the holiday. We therefore strongly recommend that you take out cancellation insurance, details of which are enclosed.
OVERSEAS BOOKINGS
Payment can be made direct into our bank account or alternatively by credit card online payment with an overcharge of 2% on the transaction.
ARRIVAL & DEPARTURE TIMES
The majority of lettings commence at 3.30pm on the first day of your holiday and end at 10am on the day of departure. However some properties differ from this and you will be notified of the times when your booking is confirmed.
GROUPS OF YOUNG PEOPLE
We regret we are unable to accept bookings from groups of people under the age of 25.
NUMBER IN PARTY
This must not exceed the maximum number stipulated in the property description.
COMPLAINTS
Any complaint must be notified immediately so that an investigation can be made if necessary and any remedial action taken if required. Complaints will not be accepted after the tenancy has ended.
NON AVAILABILITY OF PROPERTY
If for any reason beyond the owners control the property is not available on the date booked, for example as a result of flooding, all rent will be refunded in full but the hirer shall have no further claim against the owners or the agents.
RIGHT OF ENTRY
The hirer must allow owners and agents reasonable access to the property.
LIABILITY
Neither we nor the owner shall be liable to you or any member of your party for any loss or damage to person or property arising from the letting.
VAT
VAT is included in the rental where applicable.
LOSS, DAMAGE & CARE OF PROPERTY
The hirer is responsible for any loss or damage to the property (reasonable wear and tear excluded), for taking good care of the property and leaving it in a clean and tidy condition. Should it be found that an excessive amount of cleaning is required a charge will be made.
DESCRIPTIONS
Roseland Holiday Cottages take every good care to ensure the accuracy of their property descriptions. All information is given in good faith and believed correct at the time of printing. We cannot be held responsible for any errors or omissions.
ELECTRICITY/HEATING
Included in the rent except where indicated otherwise on the individual descriptions of the properties. Some supplementary charges in low season.
LINEN
Please bring your own linen, towels, pillowcases, sheets and duvet covers unless stated otherwise on the property description. If there are young children in the party please also bring waterproof sheets. We have a small amount of linen and towels available for hire, please ask when booking.
PETS
One dog only is accepted in those properties that accept pets provided that it is not left unattended at any time or allowed on the furniture or in the bedrooms. Please do not assume that because a property does not accept pets that the owner has not had their own pet in the property.
COTS & HIGHCHAIRS
These can be hired locally. Please ask when booking.